Dealing with Difficult People

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About Course

Most people are reasonable and treat their therapist, family, friends, and colleagues respectfully and with understanding. However, a small but significant number of people do not act like this. They may be your client or the reason a client has come to therapy. Even worse they may be a colleague, family member or workmate. If you become the target of blame from one of these people, your life may be impacted for years with legal, emotional, or complaint issues.

Interestingly, if someone is having difficulty with a high-conflict person, it makes sense to go and see a psychologist, and they will teach assertiveness skills and boundaries. However, with some of these people, it has no impact, and assertiveness skills make the situation worse, as the difficult person does not care about how you feel or what consequence you want. Psychologists need to ensure that they understand how to help the clients differently and not to entrench them in the situation further. Therefore, when dealing with difficult, conflicting people, there needs to be particular skills and strategies.

Will high conflict difficult people may have personality disorders, it is not the only reason. Therefore, this workshop is about identifying and understanding these people, whether it is a personality disorder or some other cause.

Dr Phil’s workshop discusses some of the differences between reasonable and unreasonable people, explains the links of how unreasonable people are often the high conflict parties, and will teach you some ways to recognise and manage the unreasonable person.

Live workshop is Monday, September 15, 2025, 7:00 am AEST

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What Will You Learn?

  • Skills and strategies for dealing with difficult people
  • Ways to recognise and manage an unreasonable person

Course Content